Shipping Policy

Last updated: March 10, 2026

At the house of At Capital Winch , we are committed to providing reliable and efficient shipping services to our customers across Canada.

Please read the following information carefully regarding the delivery of our products.

Delivery zones

We ship our products to all provinces and territories of Canada .

Some remote areas may cause Additional delays or fees may apply. If applicable, these fees will be indicated before you confirm your order.

Order processing

The orders are usually processed and shipped within 2 to 5 business days after payment confirmation.

During periods of high demand, this timeframe may be slightly extended.

Delivery times

Delivery times vary depending on:

  • the destination

  • the carrier

  • product availability

Estimated delivery times are generally 3 to 7 business days after shipping to most regions of Canada.

Delivery times are Estimated and not guaranteed .

Shipping costs

Delivery costs are calculated based on:

  • the destination

  • the weight of the product

  • the dimensions of the package

  • the carrier used

Shipping costs will be displayed during the payment process before order confirmation .

Order tracking

Once your order has been shipped, you will receive a tracking number allowing you to track your package online.

Receiving and inspecting the delivery

Upon receiving your order, we recommend that you Check the condition of the package and the product immediately .

If you notice:

  • damage

  • an open package

  • a missing product

You must:

  1. report it to the carrier immediately

  2. contact us within 48 hours

and provide photos of the package and the product .

Claims for damages reported after this deadline may not be accepted.

Delivery address

The client is responsible for providing a complete and accurate delivery address .

Capital Winch cannot be held responsible for delays or additional costs caused by:

  • an incorrect address

  • an incomplete address

  • the inability to deliver to the address provided

Delivery delays

While we do our best to meet estimated deadlines, some delays may occur due to factors beyond our control, including:

  • weather conditions

  • carrier delays

  • logistical problems

  • exceptional events

In these situations, we will do our best to keep you informed.

Questions

For any questions regarding shipping or delivery, please contact us:

Capital Winch
E-mail : Info@capitalwinch.com